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DLR passengers can expect improvements to service

Improvements announced by new network operator KeolisAmey Docklands Ltd

Customers on the Docklands Light Railway (DLR) may experience an improvement to their commute after its new operator KeolisAmey Docklands Ltd announced it was implementing a series of service upgrades.

The new operator took over operating the network on behalf of Transport for London (TfL) saying it would focus on boosting services and making journeys better for passengers.

This includes cleaner trains and stations, more reliable lifts and escalators, more efficient and reliable station maintenance and faster passenger journeys.

These incentives will also enable the network’s current 99 per cent reliability record to be maintained – ensuring it remains one of the best performing railways in the UK.

Passengers will see the first significant change early next year, with the introduction of a five-minute off-peak service to Woolwich Arsenal and a five-minute service between Bank and Lewisham until 11:30pm each night – cutting waiting times in half.

Three-car trains will also be introduced between Stratford and Canary Wharf at weekends, reducing crowding and giving more pleasant journeys. Longer term, a five-minute off-peak service will be introduced across the whole network by 2017.

Welcoming senior executives from KeolisAmey Docklands Ltd to the railway today, Mike Brown, Managing Director of London Rail, said: “I look forward to a successful partnership with KeolisAmey Docklands Ltd and I am confident this will result in an even better service for our customers.

“The increased services that the new operator will provide will help us meet growing demand and mean that we can continue to support economic development and growth. Our high standards of maintenance will continue and improve further – meaning cleaner trains and stations and other improvements that will make journeys for our customers even better.”

The Chief Executive Officer for Keolis UK, Alistair Gordon, said: “Today marks the start of our new partnership with TfL to deliver the next successful phase in  the history of the DLR.

“It is our ambition that over the course of this franchise the DLR will become the best automated service in the world. We’re confident that our expertise as the global leader in light rail services and as the operator of some of the UK’s busiest rail franchises, combined with Amey’s technical excellence has created a best-in-class offering that will help us achieve this goal.”

Lee Jones, Director of Operations for Rail and Metro at Amey, said: “We look forward to building on our 12 years’ working with TfL on London Underground and developing our excellent relationship with Keolis. Together, we will bring our UK rail and asset management expertise to deliver a reliable and high quality service.”

In 2018, TfL-run Crossrail services between central London, Shenfield and Abbey Wood will begin to interchange with the DLR at several stations – Canary Wharf / West India Quay, Stratford and Custom House - where new platforms, a new ticket hall and entrance are being constructed.

The DLR is part of a large and growing TfL network of rail services, which also includes London Overground routes across the capital and the West Anglia services from Liverpool Street station to Enfield Town, Cheshunt (via Seven Sisters) and Chingford and between Romford and Upminster, which will become part of TfL’s integrated transport network in May 2015. On the same date, TfL will also takeover rail services from Liverpool Street to Shenfield.

The DLR began operating in 1987, with 11 trains serving 15 stations and in its first year of operation it carried 6.7m people. Today the railway – which is entirely step-free – has 45 stations, 38km of track and 149 carriages and during the 2013/14 year, it carried a record-breaking 101.5m passengers. That figure is expected to increase to 109m for the 2014/15 year.

The railway was a crucial carrier during the London 2012 Olympic Games when 6.9million journeys were made - up by over 100 per cent on normal levels. Over 500,000 journeys on a single day were made for the first time on Friday 3 August, 2012.

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